James Hardie understands and respects your concerns about privacy.
James Hardie Building Products, Inc. ("James Hardie") is committed to protecting your personal information. We believe it is important for you to know how we treat information about you that may be obtained from this Web site.
What information we collect
: James Hardie may ask for and collect from you personally identifiable information at certain points throughout the Website. Depending on the information and/or services you request, you may be asked to provide your name, email address and other information. Once you provide your personal information, you are not anonymous to James Hardie.
In addition to the information you knowingly provide, James Hardie collects the domain names and IP addresses of its visitors, along with usage statistics (e.g., types of web browsers and operating systems used) and browsing history. This data is used to more efficiently operate James Hardie's business, promote our products and services and administer the Website. James Hardie may combine this information with the personally identifiable information it collects.
How James Hardie uses your information
: James Hardie may use your information:
• To provide you with personalized content.
• To process and respond to inquiries.
• For the purposes for which you provided the information.
• To improve the content and navigability of the Website.
• To alert you to new Website features, special events, products and services.
• To enforce the Terms and Conditions
Information Sharing with Unaffiliated Third Parties
: James Hardie may disclose your personally identifiable information to another entity (i) for purposes of outsourcing one or more of the functions described in the previous section; (ii) to confirm or update information provided by you; (iii) to inform you of important information; and/or (iv) as a part of a sale of assets as described in the previous section. We may also share your information in response to a subpoena, legal order or official request, when we believe you have acted in violation of the Terms and Conditions
, or when we believe that doing so may protect your safety or the safety of others.
Information Sharing with Affiliated Companies
Submissions to James Hardie
: Should you submit any request, comment or other communication to James Hardie Building Products, you agree to grant James Hardie Building Products, Inc. a nonexclusive, worldwide, unlimited, assignable, license to use your name in advertising materials, on websites, and in publications. However this license may be revoked by you if you send an email to
or a written letter to Customer Endorsement Department, James Hardie Building Products, Inc. 26300 La Alameda, Suite 400, Mission Viejo CA 92691-6380.
Sharing and use of de-identified information
: Information that is de-identified (stripped of any information that could be used to identify you) may be used by James Hardie for any reason and shared freely with affiliates, partners and other third parties. This information is usually aggregated (combined with information from many other users), and may include information such as traffic patterns, trends in connection with various types of inquiries, and other information.
How we collect information
: In addition to the methods described above, we may also collect information using cookies, web beacons or similar technologies. These methods permit us to collect various types of information, including which pages you visit, which of our email messages you read, and other information.
How we protect information
: James Hardie attempts to protect against the loss, misuse and alteration of your personally identifiable information. Our servers and systems are protected by reasonable physical and electronic security measures.
How you can view or update your personal information
: To ensure that you have as much control over your personally identifiable information as possible, you may update your information by contacting us at
. We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to James Hardie's internal reporting and retention policies and all applicable legal obligations.
: This Website is not directed toward children under 16 years of age nor does James Hardie knowingly collect information from children under 16. If you are under 16, please do not submit any personally identifiable information to James Hardie.
Your California Privacy Rights
Effective January 1, 2020, consumers, users, and others who reside in the State of California are entitled to separate and additional rights under the California Consumer Privacy Act of 2018 (“CCPA”). For further information, please see our Privacy Notice for California Residents here
Canada's Anti-Spam Legislation Effective July 1, 2014
James Hardie believes that respect for anti-spam laws is important for our customers, employees and for anyone who comes in contact with our organization including current and potential business partners. In Canada, electronic communications are governed primarily by Canada's Anti-Spam Legislation, effective as of July 1st, 2014, and its relevant rules and regulations ("CASL"). As it relates to anti-spam activities, CASL requires organizations, in their electronic communications with others, to comply with certain consent and informational requirements. Such electronic communications include newsletters, product updates, pricing information and promotional material. James Hardie is committed to making sure that it respects the law, as well as the choice of any third party, with respect to electronic communications. Where applicable, James Hardie will ask for your opt-in express consent to receive such electronic communications, and will respect your decision given.
: The Website may contain links to third-party websites. James Hardie is not responsible for the privacy practices or the content of such websites.
or at 26300 La Alameda, Suite 400, Mission Viejo, California 92691.